HOTCAFEPLUS Return Policy

At HOTCAFEPLUS, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, our return policy provides clear and hassle-free guidelines.

Eligibility for Returns

1. Time Frame: Returns are accepted within 14 days of purchase or delivery.
2. Condition: The item must be unused, in its original packaging, and accompanied by proof of purchase.
3. Non-Returnable Items:
   • Consumables such as coffee premixes and snacks (unless defective upon delivery).
   • Customized or branded vending machines.
   • Items damaged due to improper use or handling.

Return Process

1. Initiation: Contact our customer support at info@hotcafeplus.com or call our helpline at +971 55 433 8513 within the eligible period.
2. Inspection: Upon receipt, our team will inspect the item to verify its condition.
3. Approval: If approved, the return will be processed, and you will be informed of the next steps.

Refunds

1. Method: Refunds are issued to the original payment method.
2. Time Frame: Once the return is approved, refunds are processed within 7-10 business days.
3. Restocking Fee: A restocking fee of 10% may apply for non-defective items.

Exchanges

Exchanges are available for defective or damaged items. Contact us to arrange a replacement at no extra cost.

Return Shipping

1. Defective Items: If the return is due to a defect or error on our part, we will cover return shipping costs.
2. Other Returns: Customers are responsible for return shipping costs in cases of non-defective returns.

For further details, feel free to reach out to our customer support team. At HOTCAFEPLUS, your satisfaction is our priority!